Full Time & Part Time | Houston, TX | Onsite

We are seeking a dependable, organized, and service-oriented Program Administrative Assistant to support the supervising Client Care Cordinator. 

This role will provide day-to-day administrative assistance, help manage incoming communications, maintain program documentation, and support billing-related processes so that program operations remain organized and responsive.

About the role:

The Program Administrative Assistant will work closely with the Program Manager to coordinate administrative tasks across the HCS, TxHmL, and CDS programs. The position will help manage incoming calls and emails, organize records, track outstanding documentation, assist with billing preparation and follow-up, and coordinate routine communication with clients, families, employees, service providers, and internal team members.

Responsibilities

• Provide daily administrative support to the Program Manager across Texas HHSC state programs including HCS, TxHmL, CLASS, PAS and CDS programs. 
• Monitor and help manage incoming phone calls, emails, and general inquiries.
• Respond to routine inquiries professionally and direct complex or sensitive
  matters to the appropriate person.
• Assist with preparing, organizing, reviewing, and tracking billing-related
  documentation.
• Collect and organize supporting records needed for billing submission and follow-up.
• Assist with preparing, organizing, reviewing, and tracking billing-related
  documentation.
• Collect and organize supporting records needed for billing submission and follow-up.
• Handle confidential client, employee, financial, and program information
  appropriately.

Must Have:

• High school diploma or equivalent required.

• Additional education or training in business administration, office administration, healthcare administration, or a related field preferred.

• Previous experience in administrative assistance, office coordination, billing support, or program administration preferred.

• Experience in healthcare, home and community-based services, case
  management, or Medicaid waiver programs is an advantage.

• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.

• Ability to manage email correspondence, telephone inquiries, electronic files, and multiple administrative tasks.

• Strong written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• Ability to prioritize tasks, manage deadlines, and follow up consistently.

• Ability to handle confidential information with professionalism and discretion.

• Willingness to learn Segnik’s internal procedures, program requirements, and documentation systems.

Interested candidates should email their resume and cover letter to nikki@segnik.com

Please use the subject line: Application – Program Administrative Assistant – [Your Name]

Full Time & Part Time | Houston, TX | Onsite

We are seeking an analytical and detail-oriented Business Decision Analyst to join our
team. The successful candidate will analyze operational, financial, and program data to
provide management with actionable insights that support business performance,
strategic planning, and continuous improvement.

About the role:

The Business Decision Analyst will query and analyze data from Segnik & case
management, billing, and program-compliance systems to produce recurring reports on
operational and financial performance.

This position requires strong analytical and reporting skills, experience with business
transformation projects, and the ability to develop dashboards and track key
performance indicators (KPIs). The ideal candidate will be comfortable working with
Microsoft Dynamics 365, Microsoft Project, and Microsoft Office applications, including
Excel, to monitor project status, resources, and performance metrics..

Responsibilities

• Query, extract, and analyze data from case management, billing, and program-
  compliance systems.

• Prepare recurring reports on operational performance, financial results, and
  program compliance.

• Build and maintain dashboards that track key performance indicators (KPIs) and
  organizational performance.

• Monitor operational, financial, and project-related metrics against established
  targets.

• Track project status, resource allocation, milestones, and performance measures.

• Participate in business transformation projects and support initiatives designed to
  improve Segnik’s operational efficiency.

• Analyze business processes and performance data to identify opportunities for
  process improvement.

• Comfortable using Microsoft Dynamics 365 to Microsoft Project, and Microsoft
  Office Suite to track project activities, resources, deliverables, and KPIs.

Must Have:

• Masters degree in Business Administration, Data Science, or a related field.

• At least 24 months of experience as a Business Intelligence Analyst or in a
  related occupation.

• At least 2 years of experience working on business transformation projects.

• At least 2 years of experience building dashboards and tracking KPIs for
  management reporting.

• At least 2 years of experience using Microsoft Dynamics 365, Microsoft Project,
  and Microsoft Office Suite, including Excel, to track project status, resources, and
  KPIs.

• At least 2 years of experience presenting data analysis reports or measurement
  dashboards to management or business stakeholders.

• At least 2 years of experience reviewing status and performance data for
  accuracy before reporting it to stakeholders.

• Strong analytical, problem-solving, and data interpretation skills.

• Advanced proficiency in Microsoft Excel and the ability to organize, analyze, and
  present complex information.

• Excellent written and verbal communication skills, including the ability to explain
  analytical findings to nontechnical audiences.

• Strong attention to detail and commitment to data accuracy, consistency, and
  quality.

• Effective organizational and time-management skills, with the ability to manage
  recurring reporting deadlines and multiple priorities.

Interested candidates should email their resume and cover letter to nikki@segnik.com

Please use the subject line: Application – Business Decision Analyst – [Your Name]
In your cover letter, briefly describe your relevant education, business intelligence or
data analysis experience, dashboard and KPI reporting expertise, and experience using
the required business tools.

We appreciate every application. Only candidates selected for further consideration will
be contacted.